JetSetter Travel Hub · United Arab Emirates+971 55 377 5260
JetSetter Travel Hub — Travel services, organised.

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Privacy Policy

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Privacy Policy

Last Updated: October 2026

At Jetsetter Travel Hub (“Jetsetter,” “we,” “us,” or “our”), protecting the privacy and security of our customers is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quotation, make a booking, apply for travel-related services, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to personal information collected through:

  • Our website and online forms

  • WhatsApp and telephone communications

  • Email communications

  • Social media inquiries

  • Booking and reservation requests

  • Visa and travel-document processing

  • Customer service interactions

  • Payments and transaction records

  • Promotions, campaigns, and other services operated by Jetsetter Travel Hub

Third-party websites, airlines, hotels, payment providers, insurance companies, immigration authorities, tour operators, and other suppliers may have their own privacy policies. Their handling of your information is governed by their respective policies where applicable.

The information we collect depends on the service you request.

We may collect:

  • Full name

  • Date of birth

  • Gender, where required for a booking or travel document

  • Nationality

  • Residential country

  • Email address

  • Telephone and WhatsApp number

  • Billing or residential address

When necessary to provide travel or visa services, we may collect:

  • Passport number

  • Passport copy

  • Passport issue and expiry dates

  • Nationality and country of birth

  • Visa information

  • Emirates ID or other identification, where required

  • Passport photographs

  • Entry or exit documentation

  • Supporting documents required by immigration authorities or travel suppliers

Depending on the destination and applicable immigration requirements, additional documents or information may be required.

We may collect information including:

  • Flight details

  • Hotel reservations

  • Travel dates

  • Destination

  • Passenger details

  • Seating, meal, baggage, and other travel preferences

  • Tour and activity bookings

  • Travel insurance information

  • Previous or connecting travel arrangements where relevant to your booking

When you purchase a service, we may collect transaction-related information such as:

  • Amount paid

  • Currency

  • Payment method

  • Transaction reference

  • Invoice and receipt information

  • Refund information

Where payments are processed by a third-party payment provider, your card or financial information may be collected directly by that provider. Jetsetter Travel Hub may not receive or store your complete payment-card details.

We may retain communications you send to us through email, WhatsApp, contact forms, telephone, or social media where reasonably necessary for customer service, booking management, dispute resolution, security, or record-keeping.

When you use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of visits

  • Approximate location derived from technical information

  • Cookie and analytics information

This information may be used to maintain security, understand website performance, and improve our services.

We may process personal information for purposes including:

  • Preparing quotations and travel proposals

  • Booking flights and accommodation

  • Arranging tours, transfers, and activities

  • Processing visa and immigration-related services

  • Arranging travel insurance

  • Confirming and managing reservations

  • Processing payments and refunds

  • Issuing invoices and receipts

  • Communicating booking updates and travel information

  • Providing customer support

  • Responding to inquiries and complaints

  • Detecting and preventing fraud or misuse

  • Maintaining business and transaction records

  • Complying with legal and regulatory obligations

  • Improving our website, products, and customer experience

  • Sending marketing communications where permitted

We aim to collect and use only the information reasonably necessary for the relevant purpose.

You may provide personal information about another traveler when arranging a booking, such as your spouse, child, family member, employee, or travel companion.

When providing another person's information to us, you should have appropriate authority or permission to provide that information and to allow us to use it for the relevant travel service.

For children and minors, information may be provided by a parent, legal guardian, or another person appropriately authorized to make the travel arrangements.

Travel services require information to be shared with other organizations.

Depending on your booking, we may disclose relevant information to:

  • Airlines

  • Hotels and accommodation providers

  • Tour operators

  • Transportation and transfer providers

  • Destination management companies

  • Travel insurance providers

  • Visa-processing partners

  • Embassies and consulates

  • Immigration and government authorities

  • Global distribution and reservation systems

  • Technology and booking-system providers

  • Payment processors and financial institutions

  • Professional advisers and service providers

  • Regulatory, judicial, or law-enforcement authorities where legally required

We share information only where reasonably necessary to provide a requested service, operate our business, protect legitimate interests, or comply with applicable requirements.

Jetsetter Travel Hub does not sell personal information to third parties for monetary consideration.

Travel is inherently international.

When you book an international service, your personal information may need to be transferred to or processed in countries outside the UAE. For example, passenger information may need to be provided to an overseas airline, hotel, tour operator, insurance provider, immigration authority, or other travel supplier.

Privacy and data-protection laws in those countries may differ from those in the UAE.

Where applicable, we take reasonable steps to ensure that international transfers are handled appropriately and for legitimate travel or business purposes.

Passport copies, identification documents, photographs, and visa-supporting documents are particularly sensitive travel records.

We use these documents only for legitimate purposes connected with the requested service, including booking verification, visa processing, immigration requirements, insurance, or supplier requirements.

Customers should avoid sending unnecessary identification documents and should use the communication channels provided by Jetsetter Travel Hub when submitting required documentation.

Payments may be processed through banks, payment gateways, installment providers, or other authorized financial-service providers.

Where a third-party provider processes a payment, its own terms and privacy practices may apply.

We take reasonable measures to protect transaction information under our control and do not intentionally store complete payment-card credentials unless necessary and appropriately secured.

We retain personal information only for as long as reasonably necessary for:

  • Completing your booking or requested service

  • Customer service and after-sales support

  • Accounting and financial records

  • Fraud prevention

  • Dispute and chargeback management

  • Legal, regulatory, and compliance obligations

  • Establishing or defending legal claims

Different categories of information may have different retention periods.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

We use reasonable administrative, organizational, and technical measures designed to protect personal information against:

  • Unauthorized access

  • Accidental loss

  • Improper disclosure

  • Misuse

  • Alteration

  • Destruction

Access to personal information should be limited to personnel and service providers who reasonably require it for legitimate business purposes.

However, no website, electronic communication, cloud platform, or data-storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when sending information online.

Our website may use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember user preferences

  • Measure website traffic

  • Understand visitor behavior

  • Improve website performance

  • Support marketing and advertising, where applicable

Some cookies may be provided by third-party analytics, advertising, booking, payment, or embedded-content services.

Where required, users may be provided with options to manage non-essential cookies. Browser settings can also be used to restrict or delete cookies, although disabling certain cookies may affect website functionality.

We may use analytics and other technology services to understand how visitors interact with our website.

These providers may receive technical information such as device information, IP address, browser data, and website interaction data in accordance with their own privacy practices and our configuration of their services.

If Jetsetter Travel Hub introduces additional advertising pixels, remarketing technology, or tracking tools, this policy and our cookie disclosures may be updated accordingly.

Where permitted, we may use your contact details to send:

  • Travel deals

  • Holiday packages

  • Promotional fares

  • Destination offers

  • New products or services

  • Relevant Jetsetter Travel Hub announcements

You may request to stop receiving direct marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Stopping marketing communications does not prevent us from sending necessary transactional messages relating to an active booking, payment, visa application, or customer-service request.

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to request:

  • Information about how your data is processed

  • Access to certain personal information we hold

  • Correction of inaccurate or incomplete information

  • Deletion of information where legally applicable

  • Restriction or objection to certain processing

  • Withdrawal of consent where processing relies on consent

  • Transfer of information where applicable

Certain requests may be limited where we are required to retain or process information for legal, regulatory, contractual, fraud-prevention, accounting, immigration, or other legitimate purposes.

We may need to verify your identity before processing a privacy request.

Travel bookings may include children and minors.

Information relating to minors should normally be provided by a parent, legal guardian, or appropriately authorized adult and should only be provided where necessary for the relevant travel service.

We do not knowingly seek to collect children's personal information independently for unrelated marketing purposes.

Our website may contain links to airlines, hotels, tourism authorities, payment providers, social networks, booking platforms, or other third-party websites.

Jetsetter Travel Hub does not control the privacy practices or content of independent third-party websites.

We encourage customers to review the privacy policies and terms of any third-party service they use.

Jetsetter Travel Hub operates from the United Arab Emirates and aims to handle personal information in accordance with applicable UAE privacy and data-protection requirements, including applicable provisions of the UAE Personal Data Protection Law and its implementing requirements, where relevant to our operations.

Additional laws may apply depending on the traveler's location, destination, service provider, or nature of the transaction.

We may update this Privacy Policy periodically to reflect:

  • Changes to our services

  • New technology or website functionality

  • Changes to suppliers or processing practices

  • Legal or regulatory developments

  • Security and operational improvements

The latest version will be published on this page with an updated revision date.

We encourage visitors to review this page periodically.

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding the handling of your personal information, please contact:

Jetsetter Travel Hub

Email: contact@jetsettertravelhub.travel
Phone / WhatsApp: +971 55 377 5260
Address: Dubai, UAE.

When submitting a privacy request, please provide sufficient information for us to identify the relevant records and understand your request. For security reasons, we may request reasonable verification before disclosing or modifying personal information.

Travel requires trust. From your first inquiry to your final destination, Jetsetter Travel Hub is committed to handling your personal information responsibly, securely, and transparently.

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