JetSetter Travel Hub · United Arab Emirates+971 55 377 5260
JetSetter Travel Hub — Travel services, organised.

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Terms & Conditions

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Terms & Conditions

Last Updated: October 2026

Welcome to Jetsetter Travel Hub (“Jetsetter,” “we,” “us,” or “our”).

These Terms & Conditions apply to your use of our website and any travel products or services booked through Jetsetter Travel Hub. By requesting or confirming a booking, making a payment, or using our services, you agree to these Terms & Conditions.

Jetsetter Travel Hub provides and arranges travel-related services including:

  • Flight bookings

  • Hotels and accommodation

  • Holiday packages

  • Visa assistance

  • Travel insurance

  • Tours and activities

  • Airport transfers

  • Attraction tickets

  • Other travel-related services

Some services are provided by independent third parties such as airlines, hotels, tour operators, insurers, and transportation providers.

Your booking may therefore also be subject to the terms and conditions of the relevant supplier.

All prices and availability are subject to change until your booking is confirmed.

Travel prices may change because of airline fares, hotel availability, exchange rates, taxes, seasonal demand, or supplier pricing.

A quotation does not guarantee a price or reservation until the required payment has been received and the booking has been successfully confirmed.

A booking is considered confirmed when Jetsetter Travel Hub provides the applicable ticket, voucher, booking reference, or confirmation.

Customers must review all booking information immediately after receiving confirmation.

Any incorrect information should be reported to us as soon as possible.

Customers are responsible for providing accurate traveler information, including:

  • Full name exactly as shown on passport

  • Date of birth

  • Nationality

  • Passport details

  • Contact information

  • Correct travel dates

Airlines and suppliers may charge fees for corrections, and some passenger-name changes may not be permitted.

Jetsetter Travel Hub is not responsible for costs resulting from incorrect information provided by the customer.

Travelers are responsible for ensuring that they meet all passport, visa, transit, health, and immigration requirements for their journey.

Where Jetsetter Travel Hub provides visa assistance, we assist with the application process but cannot guarantee visa approval.

Visa approval, processing time, duration of stay, and entry permission are determined by the relevant immigration or government authority.

Holding a valid visa, ticket, or hotel reservation also does not guarantee entry into a country. Final entry decisions remain with immigration and border authorities.

Airline tickets are subject to the fare rules and conditions of the issuing airline.

Tickets may be:

  • Refundable

  • Partially refundable

  • Non-refundable

  • Changeable with fees and fare differences

  • Non-changeable

Airlines may also change schedules, terminals, aircraft, or routes after booking.

Baggage allowance depends on the airline, route, cabin class, and fare purchased. Travelers should check the allowance shown on their ticket before departure.

Jetsetter Travel Hub is not responsible for baggage delayed, lost, or damaged by an airline or transportation provider.

Some itineraries may involve separate tickets or self-transfer connections requiring travelers to collect baggage, pass through immigration, change terminals, and check in again.

When separate tickets are used, one airline may not be responsible if a delay causes the traveler to miss another independently booked flight.

Customers should carefully review self-transfer itineraries before confirming the booking.

Hotel reservations are subject to the property's own conditions, including:

  • Check-in and check-out times

  • Cancellation rules

  • Security deposits

  • Local or tourism taxes

  • Child and extra-bed policies

Hotel star ratings may differ between countries.

Hotel photographs are generally illustrative, and actual rooms, views, furnishings, and facilities may vary unless specifically confirmed.

Tours, attraction tickets, excursions, and transfers are subject to operator availability and conditions.

Certain activities may have restrictions relating to age, height, weight, health, pregnancy, weather, or physical ability.

Activities may also be changed or cancelled for safety, weather, or operational reasons.

Full payment or a deposit may be required before a booking can be confirmed.

If payment is not completed within the stated deadline, prices may change and reservations may be released.

Payments may be processed through third-party banks, payment gateways, or installment providers, which may have their own terms and conditions.

Customer-requested changes or cancellations are subject to the conditions of the airline, hotel, tour operator, or other supplier.

Charges may include:

  • Cancellation penalties

  • Change fees

  • Fare or rate differences

  • Supplier charges

  • Service or processing fees

Changes are not guaranteed until successfully confirmed.

Refund eligibility depends on the conditions attached to the service purchased.

Some services may be completely non-refundable.

Where a refund is approved, applicable supplier penalties, cancellation charges, used services, and disclosed non-refundable fees may be deducted.

Refund processing times vary and may depend on when the airline, hotel, or other supplier returns the funds.

Please refer to our Refund & Cancellation Policy for full details.

Failure to arrive for a confirmed flight, hotel, tour, transfer, or activity at the required time may be treated as a no-show.

No-show bookings are frequently non-refundable.

For flights, missing one segment may also cause the airline to cancel later segments on the same ticket.

Travel insurance is subject to the policy terms, coverage limits, conditions, and exclusions of the insurance provider.

Customers should review their policy carefully before travel.

Insurance claims are assessed by the insurer, not Jetsetter Travel Hub.

Airlines, hotels, tour operators, and other suppliers may occasionally change or cancel services for operational, safety, regulatory, or other reasons.

Where this occurs, Jetsetter Travel Hub will reasonably assist customers with the options provided by the supplier, which may include rebooking, credit, alternative services, or refunds.

Jetsetter Travel Hub is not responsible for disruptions caused by events outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • War or civil unrest

  • Government restrictions

  • Border or airport closures

  • Epidemics or pandemics

  • Strikes

  • Security incidents

Any refund, rebooking, or credit in such circumstances will depend on supplier policies and applicable law.

Travelers are responsible for:

  • Checking their booking details

  • Arriving at airports and meeting points on time

  • Carrying valid travel documents

  • Following immigration requirements

  • Following local laws and supplier rules

  • Ensuring they are medically fit for their chosen trip and activities

Customers should contact us promptly if they identify any problem with their booking.

To the maximum extent permitted by applicable law, Jetsetter Travel Hub is not responsible for losses caused solely by independent suppliers or circumstances outside our reasonable control.

This may include airline delays, cancellations, lost baggage, visa rejection, immigration refusal, weather disruption, or supplier service failures.

Nothing in these Terms limits any consumer right or liability that cannot legally be excluded under applicable law.

If you believe there is an issue with a payment or refund, please contact Jetsetter Travel Hub first so we can investigate.

Where a chargeback or payment dispute occurs, we may provide the payment provider with relevant booking records, invoices, communications, supplier conditions, and evidence of services provided or reserved.

This does not restrict any lawful right to dispute an unauthorized or otherwise legally disputable transaction.

Personal information is handled in accordance with our Privacy Policy.

Providing travel services may require relevant information to be shared with airlines, hotels, insurers, visa processors, government authorities, payment providers, and other suppliers necessary to complete your booking.

21. Website Content

We make reasonable efforts to keep our website accurate and current.

However, travel information, prices, schedules, hotel facilities, attraction hours, photographs, and visa requirements may change without notice.

Please review the latest booking information before confirming your purchase.

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer rights or other legal protections that apply.

Disputes will be subject to the jurisdiction of the competent UAE courts applicable to Jetsetter Travel Hub's registered place of business, unless otherwise required by law.

We may update these Terms & Conditions periodically to reflect changes in our services, supplier arrangements, operations, or applicable requirements.

The latest version will be published on our website with the updated revision date.

Specific conditions accepted for an existing booking may continue to apply to that booking.

If you have questions about these Terms & Conditions or an existing booking, please contact:

Jetsetter Travel Hub
Dubai, UAE

Email: contact@jetsettertravelhub.travel
Phone / WhatsApp: +971 55 377 5260

By completing a booking or payment with Jetsetter Travel Hub, you acknowledge that you have reviewed and accepted the applicable booking conditions and these Terms & Conditions.

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