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Refund Policy

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Refund & Cancellation Policy

Last Updated: October 2026

At Jetsetter Travel Hub, we aim to provide clear and transparent information regarding cancellations, amendments, and refunds.

Travel products are often supplied by independent airlines, hotels, tour operators, visa-processing partners, insurance providers, transportation companies, attraction operators, and other third-party suppliers. As a result, refund eligibility depends on both the service purchased and the applicable supplier's terms and conditions.

This Refund & Cancellation Policy should be read together with our Terms & Conditions, Privacy Policy, booking confirmation, quotation, and any supplier-specific conditions provided for your booking.

A booking is not automatically refundable simply because it has been cancelled by the customer.

Refund eligibility depends on factors including:

  • The product or service purchased

  • Supplier cancellation rules

  • Fare or rate conditions

  • Time remaining before travel

  • Whether tickets or vouchers have already been issued

  • Whether a visa application has been submitted

  • Whether any part of the service has already been used

  • Whether the booking was sold as non-refundable

  • Any applicable cancellation or administrative charges

Before confirming a booking, customers should review the applicable cancellation and refund conditions.

Where a service is expressly identified as non-refundable, cancellation by the customer will generally not result in a refund unless otherwise required by applicable law or approved by the relevant supplier.

All cancellation requests should be submitted to Jetsetter Travel Hub as soon as possible.

A request to cancel does not itself mean that the booking has been successfully cancelled.

Cancellation is subject to confirmation by Jetsetter Travel Hub and, where applicable, the relevant supplier.

Customers may be asked to provide:

  • Booking reference

  • Lead passenger name

  • Travel dates

  • Service being cancelled

  • Reason for cancellation

  • Supporting documents where relevant

Cancellation penalties may increase as the travel date approaches.

Airline tickets are governed by the fare rules of the issuing airline.

Depending on the fare purchased, a ticket may be:

  • Fully refundable

  • Partially refundable

  • Refundable with cancellation penalties

  • Eligible only for airline credit

  • Non-refundable

Where a refundable ticket is cancelled, the airline may deduct:

  • Airline cancellation penalties

  • Used portions of the ticket

  • Non-refundable taxes or charges where applicable

  • Other supplier charges permitted under the fare rules

Any Jetsetter Travel Hub service or processing fee disclosed as non-refundable may also be excluded from the refund where permitted.

Many promotional, economy, group, special, and discounted fares are partially or completely non-refundable.

Where an airline ticket is non-refundable, Jetsetter Travel Hub cannot independently override the airline's fare rules.

In some cases, certain unused government or airport taxes may still be refundable even when the base fare is not. Eligibility will depend on the airline and applicable rules.

We can submit an eligible refund request to the airline on the customer's behalf, but approval remains subject to the airline.

If an airline cancels a flight or makes a significant schedule change, the airline may offer options such as:

  • Alternative flight

  • Date change

  • Travel credit

  • Voucher

  • Full or partial refund

Available options are determined by the airline's policy and applicable passenger-rights requirements.

Jetsetter Travel Hub will reasonably assist the customer with the options made available by the airline.

Where a refund is authorized by an airline, processing may depend on the airline returning the relevant funds to Jetsetter Travel Hub or the original payment channel.

Failure to arrive for a flight before the airline's required check-in or boarding deadline may result in the passenger being classified as a no-show.

No-show tickets are frequently non-refundable or subject to additional penalties.

Missing one flight segment may also cause the airline to automatically cancel subsequent flights on the same ticket.

Customers should contact Jetsetter Travel Hub or the airline immediately if they believe they will miss a flight.

Hotel cancellation conditions depend on the rate selected.

Hotel reservations may be:

  • Free-cancellation rates

  • Partially refundable rates

  • Non-refundable rates

  • Subject to cancellation deadlines

A booking offering free cancellation must generally be cancelled before the deadline stated in the confirmation.

After that deadline, the hotel may charge:

  • One night's accommodation

  • A percentage of the booking

  • The entire booking amount

Non-refundable hotel reservations generally cannot be refunded after confirmation unless the hotel voluntarily authorizes an exception.

If a guest does not arrive at the hotel on the confirmed check-in date without properly cancelling the reservation, the booking may be considered a no-show.

The hotel may charge some or all of the reservation.

If a guest checks out earlier than originally booked, unused nights are not automatically refundable.

Any refund for unused accommodation is subject to the hotel's approval and booking conditions.

Visa services involve processing, administrative work, third-party charges, and/or government fees.

Once a visa application has been submitted for processing, visa-related fees are generally non-refundable, unless otherwise expressly confirmed.

A refund will generally not be available solely because:

  • The visa was rejected

  • Processing took longer than expected

  • Additional documentation was requested

  • The traveler changed travel plans

  • The traveler no longer wishes to travel

  • Immigration authorities declined the application

Visa decisions are made by the relevant immigration authority, embassy, consulate, or government body and are outside Jetsetter Travel Hub's control.

If a customer requests cancellation before the visa application has been submitted, any potential refund will depend on whether processing work, documentation services, supplier fees, or other costs have already been incurred.

Any non-refundable service charges already earned or costs already incurred may be deducted where applicable.

Holiday packages may combine several services, including:

  • Flights

  • Hotels

  • Transfers

  • Tours

  • Attraction tickets

  • Travel insurance

  • Visa assistance

Each component may have different cancellation conditions.

Cancelling a package therefore does not necessarily mean that the entire amount is refundable.

For example, a hotel may allow cancellation while an issued airline ticket or attraction ticket remains non-refundable.

Jetsetter Travel Hub will calculate any eligible refund based on the cancellation conditions of each applicable component.

Tours, attraction tickets, excursions, cruises, transfers, theme parks, and other activities may have individual cancellation deadlines.

Depending on the supplier, these services may be:

  • Refundable before a specified deadline

  • Partially refundable

  • Date-changeable

  • Non-refundable after confirmation

  • Non-refundable after ticket issuance

Customers should check the cancellation conditions shown at the time of booking.

Certain activities depend on weather and operational conditions, including:

  • Desert experiences

  • Boat and yacht trips

  • Water activities

  • Outdoor adventures

  • Hot-air balloon experiences

  • Helicopter or aviation activities

If the operator cancels an activity because conditions are unsafe, the operator may offer a new date, alternative activity, credit, or refund.

The remedy offered will depend on the supplier's policy.

A customer's personal decision not to participate due to weather concerns does not automatically qualify for a refund if the operator continues to operate the activity safely.

Airport transfers, private transportation, and other pre-arranged transport services may have cancellation deadlines.

Late cancellations and no-shows may be non-refundable.

Customers are responsible for providing accurate:

  • Flight information

  • Pickup location

  • Hotel details

  • Arrival time

  • Contact information

Additional costs caused by incorrect information supplied by the customer may not be refundable.

Travel insurance premiums are governed by the relevant insurance provider's policy.

Once coverage has commenced or the permitted cancellation period has expired, the insurance premium may be non-refundable.

Requests to cancel insurance are subject to the insurer's conditions.

Travel-insurance claims are handled and determined by the insurer, not Jetsetter Travel Hub.

Once travel has commenced, unused portions of a booking are generally not automatically refundable.

Examples include:

  • Unused hotel nights

  • Missed tours

  • Unused transfers

  • Unused flight segments

  • Attraction tickets not used

  • Meals or other inclusions not consumed

Any refund for an unused portion is subject to the relevant supplier's rules and approval.

Changing a booking is different from cancelling it.

Requests to change:

  • Travel dates

  • Flights

  • Hotels

  • Passenger details

  • Room types

  • Destinations

  • Activities

may be subject to supplier approval.

Additional costs may include:

  • Change penalties

  • Fare differences

  • Rate differences

  • Supplier charges

  • Additional taxes

  • Service or processing fees

If the new booking costs less than the original booking, the difference is not automatically refundable unless permitted by the supplier's rules.

If an airline, hotel, tour operator, attraction, or other supplier cancels a confirmed service, Jetsetter Travel Hub will reasonably assist the customer with the remedies provided by that supplier.

These may include:

  • Rebooking

  • Alternative service

  • Travel credit

  • Voucher

  • Partial refund

  • Full refund

Jetsetter Travel Hub cannot guarantee a cash refund where the supplier offers only an alternative permitted under its terms and applicable law.

Travel may be disrupted by circumstances beyond the reasonable control of Jetsetter Travel Hub and its suppliers.

Examples include:

  • Severe weather

  • Natural disasters

  • War or armed conflict

  • Civil unrest

  • Government restrictions

  • Border closures

  • Epidemics or pandemics

  • Airport closures

  • Strikes

  • Air-traffic-control disruption

  • Security incidents

In these situations, refunds, credits, rebooking options, or cancellations will depend on supplier policies, contractual obligations, and applicable law.

Certain Jetsetter Travel Hub service, booking, visa-processing, consultation, amendment, or administrative fees may be non-refundable once the associated service has been performed.

Where such a fee applies, customers will be informed through the quotation, invoice, booking conditions, or other applicable communication where reasonably required.

Third-party payment or transaction fees may also be non-refundable where those amounts are not returned to Jetsetter Travel Hub.

Special promotions may carry more restrictive cancellation conditions.

These may include:

  • Flash sales

  • Group fares

  • Promotional airfares

  • Early-booking discounts

  • Limited hotel offers

  • Holiday-season packages

  • Special-event packages

  • Discounted attraction tickets

Where an offer is advertised as non-refundable or non-changeable, those conditions form part of the booking.

Group reservations frequently have different deposit, cancellation, and payment conditions from individual bookings.

Deposits may become non-refundable after specified deadlines.

Name changes, reductions in passenger numbers, and cancellation of individual travelers may also result in charges.

The specific conditions provided with the group quotation or confirmation will apply.

Where a refund is approved, it will normally be returned using the original payment method, where possible.

Depending on how payment was made, the refund may be returned through:

  • Original payment card

  • Bank transfer

  • Payment gateway

  • Other original payment channel

We may request additional information where necessary to process a legitimate refund securely.

Refund processing times vary according to the product, supplier, airline, bank, and payment method.

Where a refund depends on a third-party supplier, Jetsetter Travel Hub may need to wait for that supplier to approve and/or return the funds before the customer refund can be completed.

Airline and supplier refunds can sometimes take several weeks.

Any timeframe communicated by Jetsetter Travel Hub is an estimate unless expressly guaranteed in writing.

Banks and payment providers may require additional time to reflect a processed refund in the customer's account.

Where a booking or supplier refund involves different currencies, the amount ultimately received may differ from the original payment due to:

  • Exchange-rate fluctuations

  • Bank conversion rates

  • Card-provider exchange rates

  • International transaction charges

Jetsetter Travel Hub is not responsible for exchange-rate differences or independent bank charges that are outside our control.

For security and fraud-prevention purposes, refunds will generally be made to the original payer or original payment method.

Requests to send a refund to another person, card, or bank account may require additional verification and may not always be possible.

If you believe that you have:

  • Been charged twice

  • Paid an incorrect amount

  • Made an accidental duplicate transfer

  • Been charged for a transaction you do not recognize

please contact Jetsetter Travel Hub promptly.

We will review the transaction and, where an incorrect or duplicate payment is verified, take appropriate steps to resolve it.

If you believe there is an issue with a payment, cancellation, or refund, we encourage you to contact Jetsetter Travel Hub first so we can investigate.

A chargeback does not automatically create a right to a refund where a valid booking was supplied under agreed cancellation conditions.

Where a payment dispute is raised, Jetsetter Travel Hub may provide relevant evidence to the bank or payment provider, including:

  • Booking confirmations

  • Invoices

  • Supplier terms

  • Customer communications

  • Cancellation conditions

  • Evidence that services were provided or reserved

Nothing in this policy prevents a customer from exercising any lawful right to dispute an unauthorized or otherwise legally disputable transaction.

To request a cancellation or refund, contact Jetsetter Travel Hub and provide your booking information.

Email: contact@jetsettertravelhub.travel
Phone / WhatsApp: +971 55 377 5260
Address: Dubai, UAE

Please include:

  • Full passenger name

  • Booking reference

  • Travel dates

  • Service to be cancelled

  • Reason for the request

  • Any relevant supporting documents

We will review the applicable booking conditions and advise you of the available options.

Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any mandatory consumer right or remedy available under applicable law.

Where applicable law provides a customer with rights that cannot legally be excluded by contract, those rights will continue to apply.

Jetsetter Travel Hub may update this Refund & Cancellation Policy periodically to reflect changes to:

  • Our services

  • Supplier arrangements

  • Payment processes

  • Operational procedures

  • Legal or regulatory requirements

The latest version will be published on our website with the applicable revision date.

For an existing confirmed booking, any specific cancellation and refund conditions accepted for that booking will continue to be relevant.

We understand that travel plans can change.

If you need to cancel or amend a booking, contact us as early as possible. The sooner we receive your request, the more options may be available under the relevant supplier's conditions.

Jetsetter Travel Hub
Dubai, UAE

Email: contact@jetsettertravelhub.travel
Phone / WhatsApp: +971 55 377 5260

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